alienlebarge
@alienlebarge Ho and forwords are by Mike Monteiro. One more reason to buy it
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
I never heard that Lou Downe wrote a book. This is definitively on my “to read” list.
@alienlebarge Ho and forwords are by Mike Monteiro. One more reason to buy it